ABOUT us
Helping people stay in the homes they love.
Home is more than a building. It’s where we feel comfortable, where our routines live, where memories have been made and where we expect to feel most independent. But as circumstances change, the home that once worked perfectly can sometimes become more difficult to navigate.
At Home Access Group, we believe those changes shouldn’t automatically mean giving up the home you love. We help people identify practical ways to make their homes work better for them – supporting safety, accessibility, independence and confidence at home.
Get in touch with our team to discuss your needs.
ABOUT US
Home Access Group
People’s needs change. It might happen gradually as we get older. It might follow an injury, illness, hospitalisation or rehabilitation. Or someone may have lived with a disability or mobility limitation for many years.
Whatever the reason, the home environment can play an important role in how safely and independently someone is able to live.
Home Access Group exists to help bridge that gap.
We bring together professional assessment, practical recommendations and home modification services to help people continue doing the things that matter to them, in the place they call home.
ABOUT US
More than just home modifications
We don’t start with a product. We start with a person.
It’s easy to look at a home and see a step that needs a ramp or a bathroom that needs a grab rail. But the right solution isn’t always about the product.
It’s about understanding why a person is having difficulty, what they want to be able to do, and how their home can better support them.
That’s why our approach considers the person, their circumstances, their home and their goals together. A modification should have a purpose.
It should help someone live better.
Home assessments
Concerned about safety, mobility or accessibility at home?
We can arrange an occupational therapy-led home assessment to identify potential risks and practical opportunities to improve safety and independence.
Home modifications
Need rails, ramps, bathroom modifications, lighting or other accessibility solutions?
We can help take recommended modifications from assessment through to implementation.
Support at Home
Are you a Support at Home participant or family member looking for assistance with home modifications?
Speak with your Support at Home provider about accessing the appropriate services, or contact us to discuss how we may be able to assist.
Provider partnerships
Are you a Support at Home provider, care organisation or other professional looking for a reliable home modification partner?
We’d be happy to discuss how Home Access Group can support your participants and your team.
CONTACT US
What happens next?
One partner from assessment through to installation. Home Access Group can support providers across the home modification process.
1. Get in touch
Tell us a little about yourself, the person who needs assistance and what you’re hoping to achieve.
2. We’ll contact you
A member of our team will discuss your situation and help determine the most appropriate next step.
3. Assessment
Where appropriate, we can arrange an occupational therapy home assessment to understand the person’s needs and the home environment.
3. Recommendations
Following assessment, appropriate modifications and solutions can be recommended based on individual needs and circumstances.
5. Make it happen
Once approved, we can help coordinate the supply and installation of appropriate home modifications.
Let’s make home access easier.
A reliable partner for Support at Home home modifications.
If you’re a Support at Home provider looking for an experienced partner to assist with occupational therapy assessments, home modification recommendations and installation, we’d like to hear from you.
CONTACT US
Not sure where to start?
That’s okay. You may be contacting us because you’ve noticed a friend, parent or relative friend struggling with the stairs, know of someone who has recently returned home from hospital or rehabilitation and is experiencing changes in their mobility, or you’re simply thinking ahead about how to make a home safer and future-proof.
You don’t need to have all the answers.
Our role is to understand what’s happening, assess the situation and help identify practical options.
CONTACT US
For Support at Home providers
Looking for a home modification partner?
Home Access Group works with Support at Home providers to assist with occupational therapy home assessments, recommendations, reporting, home modifications and installation.
If you’re interested in partnering with us, select “Becoming a provider partner” in the enquiry form and tell us a little about your organisation and requirements.
We welcome the opportunity to work with you.
Let’s make home access easier.
A reliable partner for Support at Home home modifications.
If you’re a Support at Home provider looking for an experienced partner to assist with occupational therapy assessments, home modification recommendations and installation, we’d like to hear from you.
CONTACT US
How can we help?
We can arrange an occupational therapy-led home assessment to identify potential risks and practical opportunities to improve safety and independence.
A simpler way for home modifications.
Support at Home providers have responsibility for arranging and sourcing required AT-HM items and services. The government allows registered providers to engage third-party organisations to provide assistive technology and home modifications.
Home Access Group provides a specialist partner that can help manage this process.
Home assessments
Concerned about safety, mobility or accessibility at home?
We can arrange an occupational therapy-led home assessment to identify potential risks and practical opportunities to improve safety and independence.
Home modifications
Need rails, ramps, bathroom modifications, lighting or other accessibility solutions?
We can help take recommended modifications from assessment through to implementation.
Support at Home
Are you a Support at Home participant or family member looking for assistance with home modifications?
Speak with your Support at Home provider about accessing the appropriate services, or contact us to discuss how we may be able to assist.
Provider partnerships
Are you a Support at Home provider, care organisation or other professional looking for a reliable home modification partner?
We’d be happy to discuss how Home Access Group can support your participants and your team.
CONTACT US
What happens next?
One partner from assessment through to installation. Home Access Group can support providers across the home modification process.
1. Get in touch
Tell us a little about yourself, the person who needs assistance and what you’re hoping to achieve.
2. We’ll contact you
A member of our team will discuss your situation and help determine the most appropriate next step.
3. Assessment
Where appropriate, we can arrange an occupational therapy home assessment to understand the person’s needs and the home environment.
3. Recommendations
Following assessment, appropriate modifications and solutions can be recommended based on individual needs and circumstances.
5. Make it happen
Once approved, we can help coordinate the supply and installation of appropriate home modifications.
CONTACT US
Not sure where to start?
That’s okay. You may be contacting us because you’ve noticed a friend, parent or relative friend struggling with the stairs, know of someone who has recently returned home from hospital or rehabilitation and is experiencing changes in their mobility, or you’re simply thinking ahead about how to make a home safer and future-proof.
You don’t need to have all the answers.
Our role is to understand what’s happening, assess the situation and help identify practical options.
CONTACT US
For Support at Home providers
Looking for a home modification partner?
Home Access Group works with Support at Home providers to assist with occupational therapy home assessments, recommendations, reporting, home modifications and installation.
If you’re interested in partnering with us, select “Becoming a provider partner” in the enquiry form and tell us a little about your organisation and requirements.
We welcome the opportunity to work with you.
Let’s make home access easier.
A reliable partner for Support at Home home modifications.
If you’re a Support at Home provider looking for an experienced partner to assist with occupational therapy assessments, home modification recommendations and installation, we’d like to hear from you.
OUR PROCESS
From identified need to completed modification.
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01 – Referral
The Support at Home provider refers a participant to Home Access Group where a home assessment or modification service is required.
02 – Assessment
An occupational therapist assesses the participant and their home, considering their functional needs, goals and assessed requirements.
03 – Recommendation
We provide clear recommendations and supporting documentation outlining the proposed modifications.
04 – Approval
The Support at Home provider manages the relevant approval and funding processes in accordance with the participant’s support plan and AT-HM requirements.
05 – Coordination
Once approved, Home Access Group coordinates the required products, trades, quotes and installation requirements.
06 – Installation
The approved modifications are installed by appropriate professionals.
07 – Completion
We provide completion information and communicate the outcome back to the provider.
working together
For Support at Home providers
A reliable partner for home modifications.
Home Access Group can help reduce the complexity of coordinating home modification services for your participants.
We combine professional assessment with practical implementation to help providers deliver appropriate outcomes efficiently.
Supporting your participants
Every participant has different needs. A home modification might be required because someone is:
Ageing at home
Helping older Australians continue living safely and independently in the home they know.
Experiencing reduced mobility
Making everyday movement around the home easier and safer.
At risk of falls
Identifying environmental hazards and practical opportunities to reduce risk.
Recovering from injury
Supporting a safer transition home and helping people regain independence.
Returning home from hospital or rehabilitation
Helping ensure the home environment is appropriate for a person’s current abilities.
Living with disability
Improving accessibility and reducing barriers within the home.
Experiencing changing functional needs
Adapting the home as a person’s abilities, circumstances or support needs change.
Planning ahead
Making proactive changes before a potential hazard becomes a crisis.
Working with your care team
We understand that home modifications are part of a bigger picture.
A modification rarely exists in isolation.
A participant may also be receiving occupational therapy, physiotherapy, nursing, personal care, domestic assistance or other services.
Home Access Group can work alongside the participant’s existing care team and Support at Home provider to ensure recommended home modifications are considered in the context of the person’s broader needs and goals.
The Support at Home program is designed around each participant’s assessed needs, goals and preferences, with providers responsible for coordinating and delivering appropriate services.
For Support at Home providers
Your participant. Your care plan. Our expertise.
We understand that choosing a third-party provider is about more than finding someone who can install a rail.
You need a partner who understands:
- Participant needs
- Occupational therapy assessment
- Home modificationsA
- T-HM requirements
- Clear reporting
- Quotes and scopes of work
- Trade coordination
- Installation
- Communication
- Documentation
- Quality and safety
That’s where Home Access Group can help. We aim to make the home modification process simple for your team and meaningful for your participants.
For participants & families
Have you been approved for home modifications?
If you or a family member has been approved for home modifications through Support at Home, your registered provider is responsible for arranging and sourcing the required AT-HM items and services.
Your provider may engage a third-party organisation such as Home Access Group to provide assessment, home modifications and related services.
If you have questions about your options, speak with your Support at Home provider or contact our team.
FREQUENTLY ASKED QUESTIONS
Helpful answers before you get started
Find answers to the most common questions about features, pricing, integrations.
Support at Home is Australia’s in-home aged care program, providing a range of services designed to help older people remain living at home for longer. It replaced the Home Care Packages Program and Short-Term Restorative Care Programme in November 2025.
The Assistive Technology and Home Modifications scheme is a separate component of Support at Home that provides eligible participants with funding for approved assistive technology and home modifications based on their assessed needs.
The AT-HM scheme includes a range of approved home modifications. Examples include internal and external handrails, ramps, stair lifts, bathroom redesign and widening doorways or passages for accessibility.
Yes. Registered Support at Home providers may engage third-party organisations to deliver services, assistive technology and home modifications. The registered provider remains responsible for ensuring third parties meet applicable requirements.
Under the AT-HM scheme, home modifications require a prescription from an occupational therapist working within their scope of practice.
Yes. Depending on the project, we can assist with the assessment, recommendations, documentation, coordination and implementation of more complex home modifications.