SUPPORT AT HOME
Helping make Support at Home work at home
The right support doesn’t stop at the front door. For many older Australians, the home environment can become a barrier to safety, mobility and independence.
A step at the entrance, an inaccessible bathroom, difficult stairs or a lack of suitable support can make everyday activities harder – and can affect a person’s confidence to remain living at home.
Home Access Group helps Support at Home providers address these challenges through OT-led assessment and practical home modifications.
Our role is to understand the participant, assess their home and help deliver appropriate solutions based on their assessed needs.
SUPPORT AT HOME
Assistive technology & home modifications
Helping participants access the changes they need.
The Australian Government’s Assistive Technology and Home Modifications (AT-HM) scheme provides Support at Home participants with separate funding for approved assistive technology and home modifications to help them live safely and independently at home.
Home modifications can include changes such as:
- Internal and external handrails
- Grab rails
- Ramps
- Stair lifts
- Bathroom accessibility modifications
- Widening doorways and passages
- Changes to improve access around the home
- Other approved modifications based on assessed needs
The current AT-HM funding tiers for home modifications are Low – up to $500, Medium – up to $2,000, and High – up to $15,000, with the funding period generally being 12 months. Complex high-tier home modifications may have the funding period extended where the relevant requirements are met.
We help turn that funding into reality.
TRANSPARENCY AT EVERY STEP
Clear communication at every step
We make the communication around OT home assessments simple.
From the moment you refer a participant to Home Access Group, we keep the right people informed at the right time – while you stay in control of the participant’s care.
1. Assessment booked
When the assessment is confirmed:
Participant → Receives an SMS with the appointment details and rescheduling information.
Provider → Receives confirmation with the appointment details and assigned OT.
You know → The referral has been actioned and the participant is booked.
2. Assessment completed
When the OT has visited and completed the home visit:
Provider → Receives an automated update confirming the assessment is complete.
We then → Progress the report through our internal review process.
You know → The participant has been seen and the report is being finalised.
3. Report & invoice delivered
When the assessment has been finalised:
Provider → Receives the completed OT report and invoice securely.
The report → Provides the findings and recommendations needed to determine the next steps.
You know → Everything is ready for your review.
One referral. Clear updates. Always on time.
Home Access Group manages the communication and coordination throughout the process, giving your team visibility without adding another administrative task to your workload.
You refer → We coordinate and communicate → The OT assesses → Report and recommendations delivered ✓
PARTNERS
Why work with Home Access Group?
A simpler way to deliver home modifications.
Support at Home providers have responsibility for arranging and sourcing required AT-HM items and services. The government allows registered providers to engage third-party organisations to provide assistive technology and home modifications.
Home Access Group provides a specialist partner that can help manage this process.
OT-led
We start with the participant’s needs, goals and functional requirements.
People-focused
Recommendations designed around the person and their priorities.
Practical
A focus on solutions that can make a meaningful difference in the real world.
End-to-end
From assessment and reporting through to modification completion.
Reliable
Clear communication helps keep providers and participants informed.
Scalable
Agile yet robust systems from a single participant through to groups.
PARTNERS
Our Support at Home services
One partner from assessment through to installation. Home Access Group can support providers across the home modification process.
Occupational Therapy home assessments
We assess the participant and their home to understand their functional needs, goals, mobility and the challenges they are experiencing.
Our assessment considers how the person uses their home and what changes may help them remain safe and independent.
Home modification recommendations
We identify practical modifications that may address the participant’s assessed needs.
Recommendations are tailored to the individual and the home rather than based on a one-size-fits-all approach.
Professional reports & documentation
Clear documentation helps providers understand what is required and why.
We provide reports and recommendations that can support the decision-making, approval and implementation process.
Quotes & modification coordination
Where modifications are approved, we can assist with coordinating the practical requirements of the work, including obtaining appropriate quotes and coordinating the relevant trades or suppliers.
For more complex modifications, the AT-HM guidelines recognise the importance of detailed scopes of work and coordination between occupational therapists and building professionals.
Supply & installation
We can coordinate the supply and installation of approved home modifications through appropriate trades and installation professionals.
This may include rails, ramps, bathroom modifications, access solutions, lighting and other approved modifications.
Completion & follow-up
We keep providers informed throughout the process and provide appropriate completion documentation once work has been undertaken.
Our goal is to make the process straightforward for the provider and meaningful for the participant.
OUR PROCESS
From identified need to completed modification
With a person-focused approach to assessing and understanding challenges and the solutions to enhance independence and quality of life, we can coordinate the complete process.
01 – Referral
The Support at Home provider refers a participant to Home Access Group who may benefit from receiving an OT Home Assessment.
02 – Assessment
An occupational therapist assesses the participant and their home, considering their functional needs, goals and assessed requirements.
03 – Recommendation
We provide clear recommendations and supporting documentation outlining the proposed modifications.
04 – Approval
The Support at Home provider secures relevant approval and funding in accordance with the participant’s needs and support plan.
05 – Coordination
Once approved, Home Access Group coordinates the required products, trades, quotes and installation requirements.
06 – Installation
The recommended and approved home modifications are installed by appropriate and certified trades and professionals.
07 – Completion
Delivery of documented completion information and clear communications of successful outcomes to the provider and participant.
working together
For Support at Home providers
Home Access Group is the reliable partner for home modifications, helping reduce the complexity of coordinating home modification services for your participants.
We combine professional assessment with practical implementation to help providers deliver appropriate outcomes efficiently.
Supporting your participants
Every participant has different needs. A home modification might be required because someone is:
- Ageing at home
- Experiencing reduced mobility
- At risk of falls
- Recovering from injury
- Returning home from hospital or rehabilitation
- Living with disability
- Experiencing changing functional needs
- Planning ahead
Working with your care team
We understand that home modifications are part of a bigger picture. A modification rarely exists in isolation.
A participant may also be receiving occupational therapy, physiotherapy, nursing, personal care, domestic assistance or other services.
Home Access Group can work alongside the participant’s existing care team and Support at Home provider to ensure recommended home modifications are considered in the context of the person’s broader needs and goals.
The Support at Home program is designed around each participant’s assessed needs, goals and preferences, with providers responsible for coordinating and delivering appropriate services
For Support at Home providers
Your participant. Your care plan. Our expertise. We understand that choosing a third-party provider is about more than finding someone who can install a rail.
You need a partner who understands:
- Participant needs
- Occupational therapy assessment
- Home modifications
- T-HM requirements
- Clear reporting
- Quotes and scopes of work
- Trade coordination
- Installation
- Communication
- Documentation
- Quality and safety
For participants & families
Have you been approved for home modifications?
If you or a family member has been approved for home modifications through Support at Home, your registered provider is responsible for arranging and sourcing the required AT-HM items and services.
Your provider may engage a third-party organisation such as Home Access Group to provide assessment, home modifications and related services.
If you have questions about your options, speak with your Support at Home provider or contact our team.
FREQUENTLY ASKED QUESTIONS
Helpful answers before you get started
Find answers to the most common questions about home access, modifications and safety, Support at Home, and OT home assessments.
Support at Home is Australia’s in-home aged care program, providing a range of services designed to help older people remain living at home for longer. It replaced the Home Care Packages Program and Short-Term Restorative Care Programme in November 2025.
The Assistive Technology and Home Modifications scheme is a separate component of Support at Home that provides eligible participants with funding for approved assistive technology and home modifications based on their assessed needs.
The AT-HM scheme includes a range of approved home modifications. Examples include internal and external handrails, ramps, stair lifts, bathroom redesign and widening doorways or passages for accessibility.
Yes. Registered Support at Home providers may engage third-party organisations to deliver services, assistive technology and home modifications. The registered provider remains responsible for ensuring third parties meet applicable requirements.
Under the AT-HM scheme, home modifications require a prescription from an occupational therapist working within their scope of practice.
Yes. Depending on the project, we can assist with the assessment, recommendations, documentation, coordination and implementation of more complex home modifications.
Let’s make home access easier.
A reliable partner for Support at Home home modifications.
If you’re a Support at Home provider looking for an experienced partner to assist with occupational therapy assessments, home modification recommendations and installation, we’d love to hear from you.