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Let’s make your home work better for you.
Helping make your home safer, easier and more comfortable to live in.
Sometimes the home you’ve lived in for years starts to feel a little different.
The shower might be harder to get into. Stairs may become more difficult. Getting up from your favourite chair might take more effort. You may find yourself asking someone else for help with things you used to do yourself.
You don’t necessarily need to move. Your home may simply need to change with you.
Home Access Group can help arrange an occupational therapy (OT) home assessment to understand what’s becoming difficult and identify practical ways to make your home work better for you.
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What is an OT Home Assessment?
An OT home assessment looks at you, your daily activities and the home you live in.
An occupational therapist can look at how you move around your home, how you manage everyday tasks and whether anything in your environment is making those activities more difficult.
The assessment may identify:
- Safety concerns
- Mobility difficulties
- Difficulties with transfers
- Bathroom access problems
- Entrance and exit difficulties
- Trip or fall risks
- Areas of the home you are avoiding
- Equipment that may help
- Home modifications that may make everyday activities easier
Most importantly, the assessment starts with what matters to you.
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Your home should support your independence
Being independent doesn’t necessarily mean doing everything without help. It can mean being able to:
Get yourself into the shower
Make your morning coffee
Get safely through the front door
Move around your home with confidence
Continue using and enjoying the garden you love
Stay in the home you’ve built your life around
Sometimes a relatively small change can make one of these everyday activities much easier. An OT can help identify what might make the biggest difference.
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We start with you – not a product
We don’t start by asking: “Do you need a grab rail?”
We start by asking: “What are you finding difficult?”
Because the right solution depends on the person.
An OT may find that you would benefit from:
- A grab rail
- A handrail
- A ramp
- Bathroom changes
- Shower seating
- Improved lighting
- Changes to access
- Assistive technology
- Different equipment
- A change to how an activity is performed
- Or simply some practical advice
The recommendation is based on your individual circumstances.
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What happens during an OT Home Assessment?
Being independent doesn’t necessarily mean doing everything without help.
It can mean being able to:
1. We talk about what’s happening
We’ll want to understand what you’ve noticed and what has become more difficult.
You might tell us:
“I’m worried about falling in the shower.”
“The stairs are becoming harder.”
“I don’t feel confident getting out of the front door.”
“I can’t get up from my chair as easily anymore.”
“I’ve stopped using the garden because it’s too difficult to get outside.”
These everyday experiences are important.
2. The OT looks at how you use your home
The OT may look at areas such as:
Bathroom
Shower access, toilet transfers, available support and how safely you can use the bathroom.
Bedroom
Getting in and out of bed and moving between the bedroom and bathroom.
Kitchen
Preparing food, reaching commonly used items and moving safely around the kitchen.
Stairs
How you manage stairs and whether additional support could help.
Entrances
Steps, thresholds, ramps, pathways and getting safely in and out of the property.
Living Areas
Moving between rooms, getting up from chairs and managing everyday activities.
3. We identify practical options
Once the OT understands your needs, they can recommend practical options.
These might involve equipment, changes to the way you do something, assistive technology or modifications to your home.
For example, a recommendation could be as simple as adding a grab rail in the right location.
For someone else, it might involve a more substantial change to a bathroom or entrance.
There is no one-size-fits-all solution.
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Could an OT assessment be right for you?
An assessment may be worth considering if:
- You’ve had a fall or are worried about falling
- You’re finding stairs more difficult
- Getting into or out of the shower has become harder
- You’re having difficulty getting up from chairs or the toilet
- You’re using a walking frame, wheelchair or other mobility equipment
- You’re asking family members for more help
- You’ve stopped doing activities you used to enjoy
- You’re avoiding parts of your home
- You’ve recently returned home from hospital or rehabilitation
- Your mobility or physical abilities have changed
- You’re wondering whether your home needs to be modified
You don’t need to wait until something becomes a major problem.
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You don’t have to know what you need
You don’t need to know whether you need:
A grab rail
A ramp
A shower modification
Assistive technology
Improved lighting
That’s part of the reason for having an assessment. You simply need to explain what you’re finding difficult. The OT can help work out what may be appropriate.
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What about Support at Home?
If you’re receiving support through the Support at Home program, your provider may be able to arrange an OT assessment where appropriate.
Home modifications under the Assistive Technology and Home Modifications (AT-HM) scheme require an OT prescription. The scheme can support a range of modifications intended to address a participant’s assessed needs and help optimise function or manage disability or age-related functional decline.
This can include modifications such as handrails, ramps, bathroom changes and improved access.
Your Support at Home provider can help you understand the available options and determine the appropriate pathway for your circumstances.
We follow a simple process to ensure your needs are met
Tell us what’s becoming difficult.
↓
We coordinate an OT assessment.
↓
The OT visits your home.
↓
You discuss your goals and concerns.
↓
The OT assesses how you use your home.
↓
You receive practical recommendations.
↓
You and your care team can decide what happens next.
Simple. Personal. Focused on you.
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Making changes doesn’t mean giving up independence
Sometimes people worry that modifying their home means admitting they can no longer manage.
It can actually mean the opposite.
A well-chosen change can help you keep doing things for yourself for longer.
A handrail isn’t about taking independence away.
It can help you use the stairs independently.
A shower modification isn’t about giving up your routine.
It can help you continue showering safely.
A ramp isn’t about changing who you are.
It can help you continue getting in and out of your home.
The goal isn’t to change your life. It’s to help you keep living it.
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Your home can change with you
Your needs can change over time.
Your home can change too.
Sometimes the best solution isn’t moving somewhere else.
Sometimes it’s making the home you already love work a little better.
Small changes can make a big difference.
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Your home can change with you
Your needs can change over time.
Your home can change too.
Sometimes the best solution isn’t moving somewhere else.
Sometimes it’s making the home you already love work a little better.
Small changes can make a big difference.
Let’s make your home work better for you.
Ready to find out what could help but you’re not quite sure what you need? That’s okay.
If you’re finding things around your home more difficult, an OT home assessment can help you understand what is happening and what options may be available.
You can contact Home Access Group directly, or speak with your Support at Home provider about arranging an assessment.
Connect with our team or submit the form below and tell us your needs and how we can help.
Not sure if an assessment is right for you?
That’s absolutely okay as well. Tell us what’s becoming difficult and we’ll help you work out the next step.
CONTACT US
What happens during an OT Home Assessment?
Being independent doesn’t necessarily mean doing everything without help.
It can mean being able to:
A simpler way for home modifications.
Support at Home providers have responsibility for arranging and sourcing required AT-HM items and services. The government allows registered providers to engage third-party organisations to provide assistive technology and home modifications.
Home Access Group provides a specialist partner that can help manage this process.
Home assessments
Concerned about safety, mobility or accessibility at home?
We can arrange an occupational therapy-led home assessment to identify potential risks and practical opportunities to improve safety and independence.
Home modifications
Need rails, ramps, bathroom modifications, lighting or other accessibility solutions?
We can help take recommended modifications from assessment through to implementation.
Support at Home
Are you a Support at Home participant or family member looking for assistance with home modifications?
Speak with your Support at Home provider about accessing the appropriate services, or contact us to discuss how we may be able to assist.
Provider partnerships
Are you a Support at Home provider, care organisation or other professional looking for a reliable home modification partner?
We’d be happy to discuss how Home Access Group can support your participants and your team.
CONTACT US
Not sure where to start?
That’s okay. You may be contacting us because you’ve noticed a friend, parent or relative friend struggling with the stairs, know of someone who has recently returned home from hospital or rehabilitation and is experiencing changes in their mobility, or you’re simply thinking ahead about how to make a home safer and future-proof.
You don’t need to have all the answers.
Our role is to understand what’s happening, assess the situation and help identify practical options.
CONTACT US
For Support at Home providers
Looking for a home modification partner?
Home Access Group works with Support at Home providers to assist with occupational therapy home assessments, recommendations, reporting, home modifications and installation.
If you’re interested in partnering with us, select “Becoming a provider partner” in the enquiry form and tell us a little about your organisation and requirements.
We welcome the opportunity to work with you.
Let’s make home access easier.
A reliable partner for Support at Home home modifications.
If you’re a Support at Home provider looking for an experienced partner to assist with occupational therapy assessments, home modification recommendations and installation, we’d like to hear from you.
OUR PROCESS
From identified need to completed modification.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
01 – Referral
The Support at Home provider refers a participant to Home Access Group where a home assessment or modification service is required.
02 – Assessment
An occupational therapist assesses the participant and their home, considering their functional needs, goals and assessed requirements.
03 – Recommendation
We provide clear recommendations and supporting documentation outlining the proposed modifications.
04 – Approval
The Support at Home provider manages the relevant approval and funding processes in accordance with the participant’s support plan and AT-HM requirements.
05 – Coordination
Once approved, Home Access Group coordinates the required products, trades, quotes and installation requirements.
06 – Installation
The approved modifications are installed by appropriate professionals.
07 – Completion
We provide completion information and communicate the outcome back to the provider.
working together
For Support at Home providers
A reliable partner for home modifications.
Home Access Group can help reduce the complexity of coordinating home modification services for your participants.
We combine professional assessment with practical implementation to help providers deliver appropriate outcomes efficiently.
Supporting your participants
Every participant has different needs. A home modification might be required because someone is:
Ageing at home
Helping older Australians continue living safely and independently in the home they know.
Experiencing reduced mobility
Making everyday movement around the home easier and safer.
At risk of falls
Identifying environmental hazards and practical opportunities to reduce risk.
Recovering from injury
Supporting a safer transition home and helping people regain independence.
Returning home from hospital or rehabilitation
Helping ensure the home environment is appropriate for a person’s current abilities.
Living with disability
Improving accessibility and reducing barriers within the home.
Experiencing changing functional needs
Adapting the home as a person’s abilities, circumstances or support needs change.
Planning ahead
Making proactive changes before a potential hazard becomes a crisis.
Working with your care team
We understand that home modifications are part of a bigger picture.
A modification rarely exists in isolation.
A participant may also be receiving occupational therapy, physiotherapy, nursing, personal care, domestic assistance or other services.
Home Access Group can work alongside the participant’s existing care team and Support at Home provider to ensure recommended home modifications are considered in the context of the person’s broader needs and goals.
The Support at Home program is designed around each participant’s assessed needs, goals and preferences, with providers responsible for coordinating and delivering appropriate services.
For Support at Home providers
Your participant. Your care plan. Our expertise.
We understand that choosing a third-party provider is about more than finding someone who can install a rail.
You need a partner who understands:
- Participant needs
- Occupational therapy assessment
- Home modificationsA
- T-HM requirements
- Clear reporting
- Quotes and scopes of work
- Trade coordination
- Installation
- Communication
- Documentation
- Quality and safety
That’s where Home Access Group can help. We aim to make the home modification process simple for your team and meaningful for your participants.
CONTACT US
Not sure where to start?
That’s okay. You may be contacting us because you’ve noticed a friend, parent or relative friend struggling with the stairs, know of someone who has recently returned home from hospital or rehabilitation and is experiencing changes in their mobility, or you’re simply thinking ahead about how to make a home safer and future-proof.
You don’t need to have all the answers.
Our role is to understand what’s happening, assess the situation and help identify practical options.
CONTACT US
How can we help?
We can arrange an occupational therapy-led home assessment to identify potential risks and practical opportunities to improve safety and independence.
A simpler way for home modifications.
Support at Home providers have responsibility for arranging and sourcing required AT-HM items and services. The government allows registered providers to engage third-party organisations to provide assistive technology and home modifications.
Home Access Group provides a specialist partner that can help manage this process.
Home assessments
Concerned about safety, mobility or accessibility at home?
We can arrange an occupational therapy-led home assessment to identify potential risks and practical opportunities to improve safety and independence.
Home modifications
Need rails, ramps, bathroom modifications, lighting or other accessibility solutions?
We can help take recommended modifications from assessment through to implementation.
Support at Home
Are you a Support at Home participant or family member looking for assistance with home modifications?
Speak with your Support at Home provider about accessing the appropriate services, or contact us to discuss how we may be able to assist.
Provider partnerships
Are you a Support at Home provider, care organisation or other professional looking for a reliable home modification partner?
We’d be happy to discuss how Home Access Group can support your participants and your team.
CONTACT US
What happens next?
One partner from assessment through to installation. Home Access Group can support providers across the home modification process.
1. Get in touch
Tell us a little about yourself, the person who needs assistance and what you’re hoping to achieve.
2. We’ll contact you
A member of our team will discuss your situation and help determine the most appropriate next step.
3. Assessment
Where appropriate, we can arrange an occupational therapy home assessment to understand the person’s needs and the home environment.
3. Recommendations
Following assessment, appropriate modifications and solutions can be recommended based on individual needs and circumstances.
5. Make it happen
Once approved, we can help coordinate the supply and installation of appropriate home modifications.
Let’s make home access easier.
A reliable partner for Support at Home home modifications.
If you’re a Support at Home provider looking for an experienced partner to assist with occupational therapy assessments, home modification recommendations and installation, we’d like to hear from you.
CONTACT US
How can we help?
We can arrange an occupational therapy-led home assessment to identify potential risks and practical opportunities to improve safety and independence.
A simpler way for home modifications.
Support at Home providers have responsibility for arranging and sourcing required AT-HM items and services. The government allows registered providers to engage third-party organisations to provide assistive technology and home modifications.
Home Access Group provides a specialist partner that can help manage this process.
Home assessments
Concerned about safety, mobility or accessibility at home?
We can arrange an occupational therapy-led home assessment to identify potential risks and practical opportunities to improve safety and independence.
Home modifications
Need rails, ramps, bathroom modifications, lighting or other accessibility solutions?
We can help take recommended modifications from assessment through to implementation.
Support at Home
Are you a Support at Home participant or family member looking for assistance with home modifications?
Speak with your Support at Home provider about accessing the appropriate services, or contact us to discuss how we may be able to assist.
Provider partnerships
Are you a Support at Home provider, care organisation or other professional looking for a reliable home modification partner?
We’d be happy to discuss how Home Access Group can support your participants and your team.
CONTACT US
What happens next?
One partner from assessment through to installation. Home Access Group can support providers across the home modification process.
1. Get in touch
Tell us a little about yourself, the person who needs assistance and what you’re hoping to achieve.
2. We’ll contact you
A member of our team will discuss your situation and help determine the most appropriate next step.
3. Assessment
Where appropriate, we can arrange an occupational therapy home assessment to understand the person’s needs and the home environment.
3. Recommendations
Following assessment, appropriate modifications and solutions can be recommended based on individual needs and circumstances.
5. Make it happen
Once approved, we can help coordinate the supply and installation of appropriate home modifications.
CONTACT US
Not sure where to start?
That’s okay. You may be contacting us because you’ve noticed a friend, parent or relative friend struggling with the stairs, know of someone who has recently returned home from hospital or rehabilitation and is experiencing changes in their mobility, or you’re simply thinking ahead about how to make a home safer and future-proof.
You don’t need to have all the answers.
Our role is to understand what’s happening, assess the situation and help identify practical options.
CONTACT US
For Support at Home providers
Looking for a home modification partner?
Home Access Group works with Support at Home providers to assist with occupational therapy home assessments, recommendations, reporting, home modifications and installation.
If you’re interested in partnering with us, select “Becoming a provider partner” in the enquiry form and tell us a little about your organisation and requirements.
We welcome the opportunity to work with you.
Let’s make home access easier.
A reliable partner for Support at Home home modifications.
If you’re a Support at Home provider looking for an experienced partner to assist with occupational therapy assessments, home modification recommendations and installation, we’d like to hear from you.
OUR PROCESS
From identified need to completed modification.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
01 – Referral
The Support at Home provider refers a participant to Home Access Group where a home assessment or modification service is required.
02 – Assessment
An occupational therapist assesses the participant and their home, considering their functional needs, goals and assessed requirements.
03 – Recommendation
We provide clear recommendations and supporting documentation outlining the proposed modifications.
04 – Approval
The Support at Home provider manages the relevant approval and funding processes in accordance with the participant’s support plan and AT-HM requirements.
05 – Coordination
Once approved, Home Access Group coordinates the required products, trades, quotes and installation requirements.
06 – Installation
The approved modifications are installed by appropriate professionals.
07 – Completion
We provide completion information and communicate the outcome back to the provider.
working together
For Support at Home providers
A reliable partner for home modifications.
Home Access Group can help reduce the complexity of coordinating home modification services for your participants.
We combine professional assessment with practical implementation to help providers deliver appropriate outcomes efficiently.
Supporting your participants
Every participant has different needs. A home modification might be required because someone is:
Ageing at home
Helping older Australians continue living safely and independently in the home they know.
Experiencing reduced mobility
Making everyday movement around the home easier and safer.
At risk of falls
Identifying environmental hazards and practical opportunities to reduce risk.
Recovering from injury
Supporting a safer transition home and helping people regain independence.
Returning home from hospital or rehabilitation
Helping ensure the home environment is appropriate for a person’s current abilities.
Living with disability
Improving accessibility and reducing barriers within the home.
Experiencing changing functional needs
Adapting the home as a person’s abilities, circumstances or support needs change.
Planning ahead
Making proactive changes before a potential hazard becomes a crisis.
Working with your care team
We understand that home modifications are part of a bigger picture.
A modification rarely exists in isolation.
A participant may also be receiving occupational therapy, physiotherapy, nursing, personal care, domestic assistance or other services.
Home Access Group can work alongside the participant’s existing care team and Support at Home provider to ensure recommended home modifications are considered in the context of the person’s broader needs and goals.
The Support at Home program is designed around each participant’s assessed needs, goals and preferences, with providers responsible for coordinating and delivering appropriate services.
For Support at Home providers
Your participant. Your care plan. Our expertise.
We understand that choosing a third-party provider is about more than finding someone who can install a rail.
You need a partner who understands:
- Participant needs
- Occupational therapy assessment
- Home modificationsA
- T-HM requirements
- Clear reporting
- Quotes and scopes of work
- Trade coordination
- Installation
- Communication
- Documentation
- Quality and safety
That’s where Home Access Group can help. We aim to make the home modification process simple for your team and meaningful for your participants.
For participants & families
Have you been approved for home modifications?
If you or a family member has been approved for home modifications through Support at Home, your registered provider is responsible for arranging and sourcing the required AT-HM items and services.
Your provider may engage a third-party organisation such as Home Access Group to provide assessment, home modifications and related services.
If you have questions about your options, speak with your Support at Home provider or contact our team.
FREQUENTLY ASKED QUESTIONS
Helpful answers before you get started
Find answers to the most common questions about features, pricing, integrations.
Support at Home is Australia’s in-home aged care program, providing a range of services designed to help older people remain living at home for longer. It replaced the Home Care Packages Program and Short-Term Restorative Care Programme in November 2025.
The Assistive Technology and Home Modifications scheme is a separate component of Support at Home that provides eligible participants with funding for approved assistive technology and home modifications based on their assessed needs.
The AT-HM scheme includes a range of approved home modifications. Examples include internal and external handrails, ramps, stair lifts, bathroom redesign and widening doorways or passages for accessibility.
Yes. Registered Support at Home providers may engage third-party organisations to deliver services, assistive technology and home modifications. The registered provider remains responsible for ensuring third parties meet applicable requirements.
Under the AT-HM scheme, home modifications require a prescription from an occupational therapist working within their scope of practice.
Yes. Depending on the project, we can assist with the assessment, recommendations, documentation, coordination and implementation of more complex home modifications.
For participants & families
Have you been approved for home modifications?
If you or a family member has been approved for home modifications through Support at Home, your registered provider is responsible for arranging and sourcing the required AT-HM items and services.
Your provider may engage a third-party organisation such as Home Access Group to provide assessment, home modifications and related services.
If you have questions about your options, speak with your Support at Home provider or contact our team.
FREQUENTLY ASKED QUESTIONS
Helpful answers before you get started
Find answers to the most common questions about features, pricing, integrations.
Support at Home is Australia’s in-home aged care program, providing a range of services designed to help older people remain living at home for longer. It replaced the Home Care Packages Program and Short-Term Restorative Care Programme in November 2025.
The Assistive Technology and Home Modifications scheme is a separate component of Support at Home that provides eligible participants with funding for approved assistive technology and home modifications based on their assessed needs.
The AT-HM scheme includes a range of approved home modifications. Examples include internal and external handrails, ramps, stair lifts, bathroom redesign and widening doorways or passages for accessibility.
Yes. Registered Support at Home providers may engage third-party organisations to deliver services, assistive technology and home modifications. The registered provider remains responsible for ensuring third parties meet applicable requirements.
Under the AT-HM scheme, home modifications require a prescription from an occupational therapist working within their scope of practice.
Yes. Depending on the project, we can assist with the assessment, recommendations, documentation, coordination and implementation of more complex home modifications.